Partnership Operations Specialist

Responsibilities

Partner Support & Operations

• Respond promptly to partner inquiries covering commissions, system performance, Money Manager accounts, Partner Portal access and general support queries.
• Set up new partner accounts and configure commission profiles accurately and efficiently within agreed SLAs.
• Calculate, reconcile, and audit partner rebates, ensuring accuracy and timely payouts.
• Manage escalations to senior managers where appropriate, ensuring swift resolution.

Data Analysis & Reporting

• Track and analyze key metrics, including acquisition rates, trading volumes, conversion rates, and revenue contribution, to identify trends and opportunities.
• Monitor partner churn and retention patterns, flag at-risk partnerships early, and provide actionable insights to commercial teams to support re-engagement strategies.
• Build and maintain scheduled and ad-hoc reports and dashboards for stakeholders.
• Conduct regular audits of commission and rebate data to identify discrepancies, anomalies, or process improvement opportunities.

Cross-functional Collaboration & Expertise

• Partner closely with Sales, Operations, Risk, and Compliance teams on commercial projects, using data to inform priorities and measure outcomes.
• Act as the subject-matter expert on partnership product offerings.
• Monitor activities and ensure alignment across Partnership and Operations teams.
• Contribute ongoing feedback and data-backed recommendations to management; participate actively in Group initiatives.

Requirements

• Minimum 2 years' experience in partnerships or operations within financial services.
• Demonstrable experience working with data, building reports, analysing trends, and presenting findings to stakeholders. Proficiency in Excel is essential.
• Ability to translate complex data into clear, actionable insights.
• Working knowledge of Salesforce, Tableau, Power BI and MT4 and MT5.
• Demonstrated reliability, self-motivation, and ability to manage competing priorities.

About the Company

Founded in 2010, ThinkMarkets is a multi-award-winning, premium CFD brokerage, backed by multiple global regulatory licences, operating across six continents - with regional hubs spanning London, Melbourne, the Middle East, Asia-Pacific, South Africa, and the Americas. We give traders and investors seamless access to a wide range of global markets; forex, equities, indices, commodities, cryptocurrencies, futures, and more, all through our proprietary, award-winning ThinkTrader platform.