SMEs Collection Officer - UAE

Responsibilities

1. SME Collection Strategy:

● Develop and implement collection strategies specifically tailored for SMEs, ensuring a deep understanding of their business models and financial situations.

● Monitor and analyze SME account performance, identifying issues and following up with appropriate action plans.

● Engage directly with SME clients to negotiate payment arrangements and understand their financial circumstances.

● Implement soft collections techniques to enhance recovery rates while maintaining a positive client relationship.

● Collaborate with external collection agencies when necessary, ensuring they understand the unique needs of SME clients.

2. Regulatory Compliance

● Ensure that all collection practices adhere to UAE laws and regulations governing debt recovery.

● Maintain and update collection policies and procedures to reflect best practices and compliance requirements.

3. Customer Relationship Management

● Build and maintain strong relationships with SME clients to foster trust and encourage timely payments.

● Address and resolve customer inquiries or disputes related to collections effectively and professionally.

● Work closely with other departments to ensure a seamless experience for SME clients throughout the collections process.

4. Reporting & Performance Tracking

● Regularly track collection performance metrics specifically for SME accounts.

● Provide insights and reports on SME collection effectiveness to management and recommend strategies for improvement.

5. Systems & Technology

● Utilize CRM systems and collections software to maintain accurate records of SME client interactions and payment histories.

● Support the development of automated tools and reminders to optimize collections for SMEs.

Requirements

● Bachelor's degree in Business, Finance, or a related field.

● 3+ years of experience in collections focused on SMEs or commercial clients, preferably in fintech or banking.

● Strong understanding of the unique challenges faced by SMEs in the UAE.

● Excellent communication and negotiation skills, with the ability to maintain positive client relationships.

● Knowledge of UAE financial regulations regarding debt recovery and collections practices.

Benefits

● Competitive Salaries

● Hybrid working environment

● Healthcare coverage

● A highly collaborative team environment that will support your professional and personal growth

● A culture that promotes Work-Life balance and Wellbeing

● A culture of learning and innovation