NymCard

Team Lead - Fraud

NymCard

Posted 2 months ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

Card fraud, Analyst leadership, Rule tuning, Case management, Chargebacks, BI / Excel, Basic SQL, Incident response, English fluent

Required Skills

Fraud detection rule engines Case management chargebacks incident response SQL BI Visa Mastercard regulatory reporting

Job Description

Responsibilities

  • Lead and develop the fraud analyst team in Dubai: onboarding, training, coaching, roster planning, and performance feedback
  • Perform daily monitoring and investigation of alerts and cases; conduct supervisory reviews of transactions
  • Own detection rules and workflow design across rule engines and case tools; tune rules to balance fraud loss, approval rates, and false positives
  • Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA) and publish a weekly pack
  • Oversee real-time monitoring; review high-risk cases and confirm approve/block/freeze/escalate actions
  • Run incident response for fraud spikes: contain, communicate, coordinate owners, verify fixes, and document post-incident actions
  • Maintain playbooks, runbooks, SOPs and training; drive case quality reviews and feedback loops
  • Identify and track emerging trends (mules, test transactions, compromised BINs) and propose controls
  • Partner with Chargebacks, Risk, Compliance, Customer Support, Product, and Engineering to align evidence standards and prevention actions
  • Coordinate with schemes and partners (Visa/Mastercard) when required; support scheme expectations and engagements
  • Contribute to capacity planning and rota for 24/7 coverage; ensure clear handovers and shift schedules
  • Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly)
  • Monitor and action alerts of suspected compromised cards reported by card schemes; perform CPP when required

Requirements

  • 6+ years experience
  • Leadership experience
  • Card fraud expertise
  • Rule engine experience
  • Case management
  • Chargebacks knowledge
  • BI / Excel skills
  • Basic SQL (preferred)
  • English fluency
  • Rotation availability

Preferred Qualifications

  • Experience with Visa and Mastercard scheme rules in MENA
  • Prior work in card issuing or payment platforms
  • Exposure to fraud platforms and monitoring tool integrations
  • Arabic language skills (a plus)
  • Experience working with regulators and central bank reporting

Benefits

  • Hybrid working model with in-office collaboration and flexible remote time
  • Ownership, learning and progression opportunities
  • Cross-border exposure across MENA and interactions with schemes, banks, and regulators
  • Real product impact on a live card issuing platform

About the Company

NymCard enables fintech and financial innovators to launch payment programmes quickly through a modern open-API card issuing platform. The company combines industry expertise and technology innovation to provide flexible card issuing, transaction authorization, and payment operations tools. NymCard operates a collaborative environment focused on quality delivery, fast iteration, and measurable business impact for clients and employees.

How to Apply

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