Team Lead - Fraud

Responsibilities

• Lead and develop the fraud analyst team in Dubai: onboarding, training, coaching, roster planning, and performance feedback
• Perform daily monitoring and investigation of alerts and cases; conduct supervisory reviews of transactions
• Own detection rules and workflow design across rule engines and case tools; tune rules to balance fraud loss, approval rates, and false positives
• Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA) and publish a weekly pack
• Oversee real-time monitoring; review high-risk cases and confirm approve/block/freeze/escalate actions
• Run incident response for fraud spikes: contain, communicate, coordinate owners, verify fixes, and document post-incident actions
• Maintain playbooks, runbooks, SOPs and training; drive case quality reviews and feedback loops
• Identify and track emerging trends (mules, test transactions, compromised BINs) and propose controls
• Partner with Chargebacks, Risk, Compliance, Customer Support, Product, and Engineering to align evidence standards and prevention actions
• Coordinate with schemes and partners (Visa/Mastercard) when required; support scheme expectations and engagements
• Contribute to capacity planning and rota for 24/7 coverage; ensure clear handovers and shift schedules
• Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly)
• Monitor and action alerts of suspected compromised cards reported by card schemes; perform CPP when required

Requirements

• 6+ years experience
• Leadership experience
• Card fraud expertise
• Rule engine experience
• Case management
• Chargebacks knowledge
• BI / Excel skills
• Basic SQL (preferred)
• English fluency
• Rotation availability

Preferred Qualifications

• Experience with Visa and Mastercard scheme rules in MENA
• Prior work in card issuing or payment platforms
• Exposure to fraud platforms and monitoring tool integrations
• Arabic language skills (a plus)
• Experience working with regulators and central bank reporting

Benefits

• Hybrid working model with in-office collaboration and flexible remote time
• Ownership, learning and progression opportunities
• Cross-border exposure across MENA and interactions with schemes, banks, and regulators
• Real product impact on a live card issuing platform

About the Company

NymCard enables fintech and financial innovators to launch payment programmes quickly through a modern open-API card issuing platform. The company combines industry expertise and technology innovation to provide flexible card issuing, transaction authorization, and payment operations tools. NymCard operates a collaborative environment focused on quality delivery, fast iteration, and measurable business impact for clients and employees.