Service Optimization Specialist/Assistant Manager

Responsibilities

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability.
• Develop, review, and maintain clear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks.
• Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery.
• Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clarity, and timely decision-making.
• Track project milestones, risks, issues, and action items; proactively escalate concerns and recommend mitigation strategies.
• Facilitate stakeholder workshops, requirements walkthroughs, and process review sessions to drive consensus and formal sign-off.
• Analyze operational inefficiencies and incidents reported by various teams; prepare management reports and recommend process improvements to prevent recurrence.
• Support change management initiatives, including impact assessments, communication plans, and training materials, to ensure smooth adoption of new processes or systems.
• Prepare and present status updates, dashboards, and insights for leadership and project governance forums.
• Perform recurring monthly operational reviews related to prepaid cards and expense processes, ensuring accuracy and compliance.
• Undertake additional responsibilities aligned with business and project needs as required.

Requirements

• Min Qualification: BS/BA Degree or higher in Business Administration or a related field.
• Minimum 5+ years of experience in Process improvement.
• Strong proficiency in Microsoft Excel.
• Knowledge of VISIO or any other flowcharting tool.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to manage multiple projects and tasks simultaneously.

About the Company

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax