Crypto.com

VIP Account Manager

Crypto.com

Posted 2 months ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

4+ years, Client-facing exp, HNW client mgmt, Crypto knowledge, Arabic fluency, Data-driven, Strong communicator, Compliance aware

Required Skills

Account Management Customer Success crypto Fintech Relationship Management Upselling Market Intelligence NPS Product Adoption Multilingual

Job Description

Responsibilities

  • Manage and grow a portfolio of high-value traders and VIP clients in the Main App, serving as the primary point of contact and client advocate.
  • Deliver concierge-level, white-glove support with proactive outreach and rapid-response service.
  • Provide personalized market insights, trading tips, and platform guidance to increase engagement and retention.
  • Identify and execute cross-sell and upsell opportunities aligned with client behavior and needs.
  • Monitor client usage, AUM, and trading activity to uncover growth opportunities and retention risks.
  • Drive product adoption and trading frequency by surfacing relevant features and tools.
  • Collect and track client satisfaction (NPS and qualitative feedback) and act on insights to improve service.
  • Collaborate closely with Product, Marketing, Risk, and Compliance to ensure seamless client experiences and escalate client feedback internally.
  • Grow the business through referrals, network expansion, and relationship-building with high-net-worth individuals.

Requirements

  • 4+ years experience
  • Client-facing exp
  • HNW client mgmt
  • Crypto knowledge
  • Arabic fluency
  • Data-driven
  • Strong communicator
  • Compliance aware

Preferred Qualifications

  • Experience in fintech, trading, or financial services supporting traders or HNW clients.
  • Proven track record of upselling/cross-selling and driving revenue from client relationships.
  • Familiarity with trading platforms, order flow, and trader behavior.
  • Multilingual skills relevant to the regional market (Arabic required; additional languages a plus).
  • Comfortable working in a fast-paced, dynamic, and compliance-focused environment.

Benefits

  • Competitive compensation and performance incentives.
  • Health insurance and medical coverage.
  • Annual leave and statutory UAE benefits.
  • Visa support and relocation assistance as applicable.
  • Flights / annual ticket allowance where applicable.
  • Hybrid working arrangement based in Dubai.

About the Company

Crypto.com is a global cryptocurrency platform building products to accelerate the world’s transition to crypto. The company offers a full suite of products including a consumer app, exchange, and payments solutions. The VIP Account Manager role operates from Dubai, UAE, serving high-value regional clients to deliver premium service and drive growth within the Middle East market.

How to Apply

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