VP-Operations

Responsibilities

• Own the full Finance Operations division including bookkeeping, tax, compliance, Financial Controllers, FP&A-lite, analytics and client delivery.
• Lead and manage Financial Controllers, delivery managers, pods and offshore teams; define organisation structure, capacity planning and hiring roadmap.
• Build scalable systems, SOPs and operating models to support rapid growth to 10,000+ SME customers.
• Drive automation and AI-led process optimisation to reduce manual work, improve speed and increase output per FTE.
• Ensure accurate, timely IFRS-compliant reporting, month-end close, reconciliations, tax filings, VAT/CT compliance, AML checks and audit readiness.
• Standardise delivery models, playbooks, templates and review frameworks across pods; implement strong governance, QA and training to reduce errors and rework.
• Own client delivery outcomes: ensure client confidence, manage escalations, improve satisfaction and reduce churn; oversee client onboarding and system configuration.
• Partner closely with Product/Tech, Sales, Marketing and Customer Success to remove bottlenecks, support deal scoping and drive product-enabled operations.
• Implement dashboards, KPIs, scorecards and operational intelligence to manage performance, capacity and client economics; optimise GP margins and resource allocation.

Requirements

• 10-15 years experience
• IFRS knowledge
• UAE tax
• Finance leadership
• BPO experience
• Team management
• Automation expertise
• Process design
• Stakeholder management
• Client delivery

Preferred Qualifications

• Experience at a finance BPO, outsourcing firm or fintech/fin-ops SaaS
• Deep experience managing multi-layer teams (Controllers, Account Managers, Senior Accountants, offshore pods)
• Strong understanding of cloud accounting systems, workflow engines and financial automation tools
• Prior experience scaling finance-delivery for SMEs or high-growth businesses
• Comfortable in fast-paced, founder-led scale-up environments with rapid iteration

Benefits

• Competitive salary (market aligned for UAE)
• Health insurance
• Annual leave and paid time off
• Professional development and training support
• Opportunity to build and lead a mission-critical function at scale

About the Company

Finanshels (operating under DROPXCEL FINANCIAL ADVISORY LLP) is building a region-leading finance back-office engine for SMEs, combining bookkeeping, tax, compliance, analytics and CFO-level insight via people plus automation. The company partners with thousands of SME customers and is focused on delivering accuracy, speed and actionable financial insight while scaling rapidly across the UAE and the wider region.