Department Manager

Responsibilities

• Sales Performance: Own department sales targets and KPIs; analyze daily and weekly sales data and implement corrective actions to meet goals.
• Team Leadership: Recruit, train, schedule, and develop department staff; set clear expectations and provide ongoing coaching and feedback.
• Customer Experience: Ensure high standards of customer service; manage escalations and resolve customer issues professionally and promptly.
• Merchandising and Visual Standards: Execute merchandising plans; maintain product presentation, pricing accuracy, and promotional displays to brand guidelines.
• Stock and Inventory: Monitor stock levels, coordinate replenishment and transfers, perform regular stock counts, and minimize shrinkage.
• Operational Compliance: Ensure adherence to opening/closing procedures, cash handling, health & safety, and company policies.
• Reporting and Administration: Prepare department reports, assist with payroll and scheduling, and support store management with ad hoc operational tasks.

Requirements

• Experience: 3–5 years in retail with at least 1–2 years in a supervisory or assistant manager role; experience in the relevant product category is an advantage.
• Skills: Proven ability to drive sales and coach teams; strong customer service orientation; good numerical and analytical skills for sales reporting.
• Technical: Comfortable using POS systems, inventory tools, and basic MS Office (Excel) for reporting.
• Personal Attributes: Organized, decisive, resilient, and able to work under pressure; strong communication skills in English; collaborative mindset.
• Availability: Flexible to work retail hours including weekends and public holidays; able to travel between Abu Dhabi and Dubai when required.
• Education: High school diploma required; diploma or degree in Business, Retail Management, or related field preferred.

What We Offer

• Competitive compensation with performance‑based incentives.
• Career progression opportunities across store operations and leadership tracks.
• Training and development programs to enhance retail and managerial skills.
• Supportive culture focused on teamwork, customer excellence, and continuous improvement.

About the Company

Dubai Holding Group is a retail organization dedicated to delivering premium in‑store experiences across the UAE. We combine commercial rigor with creative merchandising to create memorable retail environments. Our teams are performance‑driven, collaborative, and committed to professional growth and customer satisfaction.