Learning Experience Specialist

Responsibilities

• Design and optimize learner pathways and end‑to‑end journeys to ensure an intuitive, engaging experience.
• Curate learning resources, microlearning content, toolkits, and job aids that support capability development.
• Identify opportunities to improve usability, accessibility, and personalization across learning touchpoints.
• Oversee the LMS experience and partner with HR Operations to continually enhance usability, structure, and navigation.
• Configure, upload, tag, and maintain digital learning content within the LMS.
• Support LMS reporting, tracking, and data integrity to ensure accurate learner recordkeeping and insights.
• Explore and evaluate new learning technologies, platforms, and integrations that enhance the digital learning ecosystem.
• Develop and design digital learning assets such as microlearning videos, eLearning modules, interactive guides, and visual materials.
• Utilize authoring tools (e.g., Articulate Rise/Storyline) and basic video editing tools to create compelling learning content.
• Collaborate with SMEs to transform raw information into clear, engaging learning resources.
• Craft communication and engagement strategies that promote awareness, drive participation, and enhance the visibility of learning initiatives.
• Build user‑friendly learning announcements, program guides, and internal promotional materials.
• Partner with internal stakeholders to identify creative ways to reach and engage learners across the organization.
• Provide logistical and operational support for learning programs, including scheduling, coordination, and intake processes.
• Support Talent Development colleagues in executing key initiatives, from onboarding to enterprise‑wide development programs.
• Manage relationships with vendors, facilitators, and content providers as needed.
• Track learner engagement, develop reports, completion data, sentiment, and platform analytics to identify trends and insights.
• Recommend enhancements based on metrics, learner feedback, and industry best practices.
• Contribute to a culture of continuous improvement by monitoring advancements in learning technology and design.

Requirements

• 2–4 years of experience in Learning & Development, instructional design, learning experience design, learning operations, or related field.
• Experience working with Learning Management Systems (LMS).
• Experience with digital learning design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, Vyond, Canva).
• Strong communication, storytelling, presentation, and stakeholder‑management skills.
• Ability to craft clear, engaging learning communications.
• Proficiency in Microsoft Office applications.
• Ability to operate independently, prioritize effectively, and apply strong decision‑making skills.
• High attention to detail and strong organizational skills.
• Professional services experience preferred.
• Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Communications, or related fields.

Benefits

• Flexible work environment
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

About the Company

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.