VP, Back Office Operations

Responsibilities

• Set and own back-office strategy aligned to growth, regulation, and customer experience
• Lead Processing Operations (payments, withdrawals, transfers, investigations, exceptions) to SLA and audit standards
• Oversee Client Onboarding & KYC (EDD, screening, ongoing monitoring) with strong governance
• Define KPIs/OKRs; run monthly/quarterly/annual performance reviews and drive data-led improvements
• Sponsor process improvement, automation, and tooling with enablement teams; embed change
• Build and develop a multi-layer leadership structure; succession planning and workforce design
• Influence senior stakeholders across Compliance, Risk, Product, Tech, Payments, Finance, Front Office

Requirements

• 10–15+ years in regulated financial services operations (FX/brokerage/fintech/banking/payments)
• Proven leadership of large, multi-function teams across processing and onboarding/KYC
• Track record defining and managing KPIs/OKRs and performance frameworks at scale
• Strong partnership with Compliance and Risk in highly regulated environments
• Experience leading large transformation/automation programs
• Strategic and execution-driven; analytical, data-led decision maker
• Excellent communication, stakeholder influence, and problem-solving skills

Preferred Qualifications

• Master’s/MBA
• Lean/Six Sigma, PMP, or Compliance/Risk certifications
• Deep FX products knowledge and client lifecycle expertise
• Experience with multi-region, 24/7 operations and capacity modeling
• Background working with banks, PSPs, and fintech partners

Benefits

• Hybrid working policy (role-dependent)
• Discretionary performance bonus
• Personalized flex-benefits
• Wellbeing support and self-development tools
• Medical insurance for employees

About the Company

Exinity empowers the new generation of investors with the freedom to succeed through guidance, tools, and easy market access. Founded in 1998, the Group has served over 2 million customers via brands including FXTM and Nemo, offering access to global equity, commodity, and FX markets. Exinity operates from central offices in the UAE, Cyprus, and the UK, with a diverse and energetic culture focused on growth, accountability, and continuous improvement.